Fusion HVAC & Appliance Repair (“Fusion Repair,” “we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information.
01 Information We Collect
- Personal Data: Name, email, phone, address, and billing info you provide when booking a service or contacting us.
- Service Data: Appliance/HVAC details including model numbers, service history, and equipment location.
- Device & Usage Data: IP address, browser type, OS, pages visited, collected automatically.
- Location Data: With your permission, precise location to dispatch the nearest technician.
02 How We Use Your Information
- Schedule, dispatch, and fulfill service requests
- Send booking confirmations, technician ETAs, and service summaries
- Process payments and send invoices
- Respond to inquiries and provide customer support
- Send promotional communications (with your consent)
- Comply with applicable laws and regulations
We will never sell your personal information to third parties.
03 Information Sharing
- Service Technicians: Receive info needed to complete your service request.
- Payment Processors: PCI-DSS compliant processors. We never store full card numbers.
- Analytics Providers: Aggregated, anonymized usage data only.
- Legal Requirements: When required by law or in good-faith belief.
04 Cookies & Tracking
- Essential Cookies: Required for the website to function.
- Analytics Cookies: Help us understand visitor interactions.
- Marketing Cookies: Relevant ads (consent only).
05 Data Security
We implement SSL/TLS encryption, secure data centers, access controls, and regular security audits. No transmission method is 100% secure.
06 Your Rights
- Access, Correction, Deletion, Portability — contact us at privacy@fusion.repair
- Account deletion — you can permanently delete your account and associated personal data at any time in the mobile app: Profile → Delete account. Records we are legally required to keep (e.g. invoices) may be retained for the statutory period.
- Opt-Out — unsubscribe from marketing at any time.
07 Contact Us
- privacy@fusion.repair
- (332) 334-4444
- 26 Broadway, 8th Fl, New York, NY 10004